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Get FLAT RATE SHIPPING on orders over $25. Get FREE SHIPPING on most orders over $99.99. Some conditions apply.*
Get FREE SHIPPING on most orders over $99.99. Some conditions apply.*

Shipping & Returns

*Free Shipping Policy Restrictions and "Oversized Shipping":

* Free shipping does not apply to large and/or heavy items (over 5 kg),  and Cast Iron pieces and cookware.  Rural addresses and PO Boxes may be excluded from this policy also. If this happens, Bear Country Kitchen will offer a flat rate when applicable.

We keep our prices authentic and the cost of shipping real.  We wish we had better shipping options in Canada.

Shipping in Canada can be costly, especially to PO Boxes and rural destinations.   In the event that excessive freight rates are quoted by Canada Post or Courier (UPS, Purolator, FedEx or Canpar), and for any other reason not stated in this policy, Bear Country Kitchen reserves the right to exempt that shipment from this policy.

In all instances you will be contacted to notify you of the high freight charges and be offered the opportunity to offset these charges with a flat rate fee. 

You will have the option to approve and pay the flat rate fee to offset the shipping fees or cancel your order if you wish.

Product Pricing

All prices quoted online exclude taxes, shipping and delivery charges.

When you place an order, we will estimate shipping for you based on the availability of your items, and the shipping option(s) you choose.
- Please also note that the shipping rates are based on weight and volume - i.e, size of box.

Please allow 1-3 business days for us to gather, pack, and generate the shipping label for your order. You will receive your tracking information by email as soon as we have labelled your package.

**We cannot offer delivery date guarantees nor process order refunds on the basis of shipping delays.**

FREE SHIPPING on most orders over $99.99!*

Get FREE SHIPPING* over $99.99 in BC, AB, SK, MB, ON, and QC. Some conditions apply.  See below.

Nunavaut, NWT and Yukon will have a $25 flat rate fee. $15 flat rate in the rest of Canada.

Please note that unless a Canada Post priority shipping option is specified at checkout, the courier used could be FedEx, Purolator, UPS, Canpar or Canada Post.

FREE SHIPPING may not always be possible with PO Boxes and rural addresses.  Please use Physical Address where possible for best shipping options.

Orders Under $25

Orders under $25 will be subject to the full shipping charge which will be calculated at checkout. Beware however, this may be grossly overestimated - If the quoted price is less than your actual costs, we will refund you the difference.  We have lots of testimonials supporting this claim.

We always try to find the most economical option for shipping your parcel to you and may use any of the following: Canada Post, UPS, Canpar or Purolator.

If your items fit in a relatively flat envelope and can ship with Canada Post with regular stamps (i.e., without a tracking number), we will choose this option with your approval and refund excess shipping costs to you. 

International Orders

We do process international orders, however, only with international tracking information, otherwise we have no information when it leaves Canada.  This extra cost is to be paid by the customer. 

Delivery Time:

We process all orders during regular business hours (Monday - Saturday 9:00 AM - 5:00 PM Pacific Standard Time). We will ship your order in a timely manner however delays may occur beyond the control of Bear Country Kitchen. It is our goal to ship “in stock” items within 1 business day. 

P.O. Box Shipments:

May be exempt from the free shipping policy and may incur a flat rate shipping free due to Canada Post's high shipping costs.  Please use a street address for courier options if at all possible.

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with postal code and phone number to ensure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Bear Country Kitchen will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

Damaged, Lost or Short Shipments

Sometimes parcels get mishandled. Damaged, lost or short shipments should be reported to us immediately so that we can register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged.

Keep damaged goods and ALL packaging material exactly as they were delivered until you're advised otherwise.  TAKE PHOTOS, as many as possible.  Without photo documentation, the damages may not be claimed.

Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to:

Due to high costs of delivery - replacements will not automatically be sent.  Credits will be given based on the policy above.

Bear Country Kitchen is not liable for items that are delivered successfully to your address and go missing after delivery.  The customer must make sure their delivery area is secure.  Porch piracy is not the responsibility of Bear Country Kitchen.  

Returns Policy

- An Order Number is required for all refunds and exchanges.
- There are no refunds or exchanges on any food items.
  • All Sale and Clearance items and books are final sale.
- Full returns/exchanges will be honored if the product is unopened, unused, and in its original packaging with all accessories.
Refunds and exchanges must be within 30 days of purchase.  
 - Return shipping costs are to be paid by the customer.
- Shipping fees are non-refundable
- For items received from an online order that have arrived broken, please send photo documentation of the damages to along with your order number within 24 hours of receipt.
- You should expect to receive your refund within 5 business days once we receive and verify the returned order.
- No exchanges will be issued or accepted over 30 days of purchase.
- Gift Cards and E-Gift Certificates are not redeemable for cash, lost or stolen gift cards cannot be re-issued.
- There are no refunds/exchanges on Gift Baskets.  
- Seasonal items cannot be returned/exchanged after Dec 1. 


The minimum order amount to use the Sezzle payment service is $100.

Additional Questions

Feel free to get in touch, we’ll be happy to help:
Phone: 250.362.3355