Contact

2503623355

info@bearcountrykitchen.ca

Get FREE SHIPPING over $99.99 in BC, AB, SK, MB, ON, and QC. *

Shipping & Returns

Product Pricing

All prices quoted online exclude taxes, shipping and delivery charges.

When you place an order, we will estimate shipping for you based on the availability of your items, and the shipping option(s) you choose.
- Please also note that the shipping rates are based on weight.

FREE SHIPPING on most orders over $99.99!*

Get FREE SHIPPING over $99.99 in BC, AB, SK, MB, ON, and QC.

Nunavaut, NWT and Yukon will have a $25 flat rate fee. $15 flat rate in the rest of Canada.

Please note that unless a Canada Post priority shipping option is specified at checkout, the courier used could be FedEx, Purolator, UPS, or Canada Post.

Orders Under $25

Orders under $25 will be subject to the full shipping charge which will be calculated at checkout.

We always try to find the most economical option for shipping your parcel to you and may use any of the following: Canada Post, UPS, Canpar or Purolator.

If your items fit in a relatively flat envelope and can ship with Canada Post with regular stamps (i.e., without a tracking number), we will choose this option with your approval and refund excess shipping costs to you. 

Free Shipping Policy Restrictions "Oversized Shipping":

* Free shipping does not apply to large and/or heavy items (over 7 kg), electrical appliances and Cast Iron cookware.

Unfortunately, due to the weight and size of electrical appliances, and Cast Iron cookware, the free shipping policy will not apply to these categories and Parcels weighing more than 7 kg.  Bear Country Kitchen will offer flat rate shipping of electrical appliances and Cast Iron Cookware and parcels greater than 7 kg as follows. All other Canadian Provinces - $15.

In the event that excessive freight rates are charged or quoted by Canada Post, for any other reason not stated in this policy, Bear Country Kitchen reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. You will have the option to approve or cancel your order if you wish.

International Orders

We do process international orders, however, please be aware that delivery times overseas are longer than usual during the current state of Covid-19.  

Delivery Time:

We process all orders during regular business hours (Monday - Saturday 9:00 AM - 5:00 PM Pacific Standard Time). We will ship your order in a timely manner however delays may occur beyond the control of Bear Country Kitchen. It is our goal to ship “in stock” items within 1 business day. 

P.O. Box Shipments:

A signature will be required upon delivery of your order.

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with postal code to ensure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Bear Country Kitchen will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

Damaged, Lost or Short Shipments

Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.

Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: info@bearcountrykitchen.ca

Returns Policy

- An Order Number is required for all refunds and exchanges.
- There are no refunds or exchanges on any food items. All clearance items and books are final sale.
- Full returns/exchanges will be honored if the product is unopened, unused, and in its original packaging with all accessories. Refunds and exchanges must be within 30 days of purchase.  
 - Return shipping costs are to be paid by the customer.
- For items received from an online order that have arrived broken, please send photo documentation of the damages to info@bearcountrykitchen.ca along with your order number within 24 hours of receipt.
- You should expect to receive your refund within 5 business days once we receive and verify the returned order.
- No exchanges will be issued or accepted over 30 days of purchase.
- Gift Cards and E-Gift Certificates are not redeemable for cash, lost or stolen gift cards cannot be re-issued.
- There are no refunds/exchanges on Gift Baskets.  
- Seasonal items cannot be returned/exchanged after Dec 1. 
 

Sezzle

The minimum order amount to use the Sezzle payment service is $100.

Additional Questions

Feel free to get in touch, we’ll be happy to help:
Phone: 250.362.3355

Email: info@bearcountrykitchen.ca

 

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