Shipping & Returns

- Available on most orders over $99.99 in BC, AB,

SK, MB, ON, and QC.

- Restrictions: Excludes large/heavy items,

marble, cast iron cookware, rural addresses,

and PO Boxes (may incur flat rate).

- Nunavut, NWT & Yukon: $25 flat rate. Rest of

Canada: $15 flat rate (in some instances).

- Shipping estimated based on item availability

and shipping option chosen.

- Orders under $25 subject to full shipping charge

(calculated at checkout, potential refund if

overestimated).

- Courier: FedEx, Purolator, UPS, Canpar, or

Canada Post (unless Canada Post priority

specified).

- Most economical option chosen; smaller items

may ship via Canada Post with stamps (with

customer approval and refund of excess shipping).

- Available with international tracking (customer

pays extra cost).

- No delivery date guarantees or refunds for

shipping delays.

- May be exempt from free shipping, may incur

flat rate. Use street address if possible.

- Requires complete street address, postal code,

and phone number.

- Not responsible for delays/loss due to inaccurate

addresses. Customer responsible for additional

shipping charges due to incorrect addresses.

- Keep damaged goods and packaging; take photos

(required for claims).

- Inspect freight shipments; mark bill of lading as

"DAMAGED" if applicable.

- Replacements not automatically sent; credits

given based on policy.

- Not liable for items missing after successful

delivery. Customer responsible for secure delivery

area.

- Shipping fees not refunded for returned-to-sender

parcels; return charges deducted from refund.

- Full returns/exchanges if unopened, unused, in

original packaging with all accessories.

- For broken items received from online order,

send photo documentation to

info@bearcountrykitchen.ca with order number

within 24 hours.

- Refunds processed within 5 business days of

receiving/verifying return.

- Gift Cards/E-Gift Certificates not redeemable

for cash; lost/stolen cards cannot be reissued.

- Seasonal items cannot be returned/exchanged

after December 1st.

- Minimum order of $100 to use Sezzle payment

service.